Solutions for the Most Common Problems

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I: CAN'T ENTER THE GAME

I-A: DON'T FORGET to...

* Make sure that your server is not under a maintenance.

* Make sure that you have a good Internet Connection.

* Make sure that your PC meets the following requirements:
- Operating System: WIN 98/ME/NT/200/XP/Vista
- CPU (Processor): Pentium 3 - 800 MHz
- Ram (Memory): 256 MB
- Hardrive space: 1.0 GB
- Video Card: Any 16MB 3D Accelerated Graphic Card

* Update your graphic card's drivers and DirectX.

* Check if your firewall doesn't block the game.

* Restart your PC.

I-B: Solutions for Specific Issues

Are you using Vista?

* Run the game with Windows XP *
Step 1: Go to Start > All Programs > Accessories > Program Compatibility Wizard
Step 2: Locate Tales Of Pirates Online
Step 3: Select Windows XP Service Pack 2 as the operating system for the program
Step 4: You might need to restart your PC.

Are you using a Limited User Account on your PC?

* Run the game as Administrator *
-> Use an Administrator User Account;
-> Or right click the game icon then select "Run as..." and select an Administrator User Account.

"Autopatch has been activated"

* Run the game as Administrator *
-> Use an Administrator User Account;
-> Or right click the game icon then select "Run as..." and select an Administrator User Account.

* Update the game manually *
-> Simply download and run the Latest Complete Patch from the official website.

"Version does not match"

* Reinstall the game *
Step 1: Uninstall the game.
Step 2: Make sure that there are no traces left like empty folders.
Step 3: Download the GAME. (Don't download patches yet)
Step 4: Install the game.
Step 5: Run the game and click "Version Check"
Step 6: Restart the game.

Can't update the game?

* Version Check *
-> Click "Version Check" then restart the game.

* Update it manually *
-> Simply download and run the Latest Complete Patch from the official website.

I-C: Other Suggestions

* Restart your PC *
-> I told you not to forget it!
-> Many players are experiencing problems because they forgot to restart their PC.

* Close other running programs *
-> These includes msn, utorrent and other unneeded running programs which slow down your PC.
-> Press Ctrl+Alt+Del to see if there are other programs running aside from TOP.

* Learn to WAIT *
-> After clicking "Enter Game", wait for 5 mins or more before you panic.
-> To check if the game is still running, Press Ctrl+Alt+Del. Select the " Processes " tab and look for " Game.exe ".

* Change Color Quality to 16-bit *
Step 1: Go to Start > Control Panel > Appearance & Themes > Display > Settings
Step 2: Select "Medium (16-bit)" on Color Quality

* Scan your files for viruses *

* Reinstall the game * (If other suggestions don't work)
Step 1: Uninstall the game.
Step 2: Make sure that there are no traces left like empty folders.
Step 3: Download the GAME from OTHER mirrors.
Step 4: Reinstall the game.
II. PROBLEMS WITH FONT

II-A: Sacha1982's Suggestion

Quote:

Hi,

I just want to tell everyone who has a problem with their font that I found a solution ( tested with a ATI graphic card but will probably work with other brand) :

Switch off the antialiasing on the card or if you have the possibility like me click on the option let the application decide.

~ Sacha1982 ; FONT SOLUTION

-------------------------------------

II-B: GJtje's Suggestion

Quote:

Hello,

I know that many people are having problems with the font ingame.
I had been thinking and I have found a solution for it, at least it worked for me!

Just press rightmouse button on your desktop, choose 'Properties'.
Then choose 'Settings' and click on 'Advanced'.

With an ATi card (which I have) choose for 3D.
There should be a mark, called 'Customized settings'.
Mark this option off and it should be fixed!

I think it has something to do with anti-aliasing or something like that, but I am not 100% sure off this.
Hopefully this helps a lot of users, or you now may know where to look to solve this problem!

~ GJtje ; Having problems with the font? Read here for a fix!

-------------------------------------

II-C: codeman1's Suggestion

Quote:

This bug happens because the game uses some chinese fonts that are not available by default on a non-east asian Windows.

I haven't tried this on Windows XP but it should work (im using Win98 atm )

For Windows XP
Open the Control Panel, go to "regional and language options", and in the "languages" tab chek the box "Install files for East Asian Languages"
This will probably ask you for the WinXP installation cd and/or reboot.

And that's it! The text should appear now!

Let me know if it works or not!

-edit-

For Windows 98
In case anyone is still using Windows 98 (like me) and you most probably have this bug then the solution is a bit different, you have to manually install a font called Simsun.
If you Google it im sure you can find it! (I tried installing the one in ToP's folder but it fives an error msg, might be Win98 specific)

Like I said earlier I didnt try this on XP but its running almost perfect in 98 with the solution I posted, the only bug I have is with the Quest titles that appear in bold and the Red colored quest messages which show squares instead of text, I suspect yet another font is missing which I dont know the name,this bug might be Windows 98 specific as well

~ codeman1 ; Invisible Text FIX

-------------------------------------

II-D: gr8fuldea's Suggestion

Quote:

I adjusted my fonts after they looked horrible. You can try this and see if it works for you:

First go to your install directory and find the following file:

scripts/lua/font.clu

Make a backup of font.clu (incase you need to restoree original)

Open the original file in Notepad. You should see this:

-- ¡ä¡ä?¡¡ì¡Á?¡§?,2?¡§ºydwStyle?a¡§¡ã???¡§¡§y???¡§¦??¦Ì???o?: 0x0001-¡ä?¡§?,0x0002-D¡À¡§?,0x0004-¡ä???????,?a0¡§º??y3¡¨º¡§?
function UI_CreateFont( font, size800, size1024, dwStyle )
return CLU_Call("UI_CreateFont", font, size800, size1024, dwStyle )
end

DEFAULT_FONT = UI_CreateFont( "simsun", 12, 12, 0 )
FONT14 = UI_CreateFont( "simsun", 13, 13, 0 )
FONT16 = UI_CreateFont( "simsun", 13, 13, 1 )
BIGFONT = UI_CreateFont( "simsun", 48, 48, 0 )
ARIAL_FONT = UI_CreateFont( "simsun", 12, 12, 0 )

"simsun" refers to the font in the font folder; 12, 12 refers to the font size at 800X600 and 1024X768 respectively;0 or 1 refers to the text being bold or not

These settings are adjustable. It looks like your font is too big and is being cut off or is not registering correctly.

I changed mine to this (mine was small and broken up, now it's perfectly readable):

-- ¡ä¡ä?¡¡ì¡Á?¡§?,2?¡§ºydwStyle?a¡§¡ã???¡§¡§y???¡§¦??¦Ì???o?: 0x0001-¡ä?¡§?,0x0002-D¡À¡§?,0x0004-¡ä???????,?a0¡§º??y3¡¨º¡§?
function UI_CreateFont( font, size800, size1024, dwStyle )
return CLU_Call("UI_CreateFont", font, size800, size1024, dwStyle )
end

DEFAULT_FONT = UI_CreateFont( "simsun", 13, 13, 0 )
FONT14 = UI_CreateFont( "simsun", 14, 14, 0 )
FONT16 = UI_CreateFont( "simsun", 14, 14, 1 )
BIGFONT = UI_CreateFont( "simsun", 48, 48, 0 )
ARIAL_FONT = UI_CreateFont( "simsun", 13, 13, 0 )

Change your size to something else (maybe start by trying 11 instead of 12, 12 instead of 13...etc) save the file and open the game. On the first screen to choose the universe, you'll see the changes already taking place. If it doesn't look right still, reopen the file and try different settings. Tweak it until it looks right.

Hope it helps!

~ gr8fuldea ; A reply to Annoying font error

II-E: Other Suggestion

*Download and install omega driver.
-> Omega driver is more compatible with Tales of Pirates than ATI card.
-> Dont forget to disable antialiasing
III. LAG / GAME FREEZE

III-A: DON'T FORGET to...

* Make sure that your PC meets the following requirements:
- Operating System: WIN 98/ME/NT/200/XP/Vista
- CPU (Processor): Pentium 3 - 800 MHz
- Ram (Memory): 256 MB
- Hardrive space: 1.0 GB
- Video Card: Any 16MB 3D Accelerated Graphic Card

* Update your graphic card's drivers and Direct X

* Make sure that you have a good Internet Connection

III-B: Suggestions

* Close other running programs *
-> These includes msn, utorrent and other unneeded running programs which slow down your PC.
-> Press Ctrl+Alt+Del to see if there are other programs running aside from TOP.

* Change the Display Settings *
Step 1: Press Alt+O or Esc to see the game options then go to Display Settings
Step 2: Set these settings one by one until lag decreases or disappears completely:
      - Shadow : Off
      - Effect : Off
      - Resolution : (the second option)
      - Full Screen : No
      - Graphic : Mid~Low
      - Quality : Mid~Low
      - Color : 16

* Turn the avatars off *
-> Press Ctrl+B in order to hide character models

* Move or rename the music files of the game *
-> usually found in C:Program FilesTales of Pirates Onlinemusic

* Replace your music files *
Step 1: Download the zip file provided by c0san2j from this link: http://www.megafileupload.com/en/file/2734/music-zip.html
Step 2: Move or rename the music files (you might need it in the future) located at the ...Tales of Pirates Onlinemusic folder
Step 3: Extract the zipped music files to the music folder.
4. DISCONNECTED FROM THE SERVER

(Still working on it, pls. PM me for your suggestions)
5. "MY PC RESTARTS"

(Still working on it, pls. PM me for your suggestions)

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