Those of us here at the City of Heroes® franchise wanted to take a moment to comment on solicitations our players may receive from outside sources -- either in-game or through our message board system. We would like to acknowledge that we know these kinds of communications occur. It is unfortunate that people do this...but we also recognize and accept the fact that ultimately, we do not have control over the messages our customers with valid accounts send one another. Although we cannot stop someone from initially communicating with you - whether it be RMT (real money transaction) related, another game company trying to lure you to their competing product, or general spamming...we are in a position to investigate the situation (and potentially take action) once a solicitation has occurred, for it is a direct violation of our Rules of Conduct and EULA (End User License Agreement).

We also like to periodically remind our players to be on the lookout for phishing emails that appear to be from NCsoft and ask for your personal and account information. All such communications should be looked at with a skeptical eye and any asking you specifically for your password and/or special question information are NOT from us (and therefore, might be a scam). We never ask our players for this information and recommend that you never give it out to anyone. We also recommend that you not reveal your email address in either your profile or signature on the boards, as it makes it much easier for you to be targeted by those attempting to phish information from you.

If you experience a solicitation like any of those mentioned above, please feel free to contact us at cohmoderation@ncsoft.com with the specifics so that we may look into the situation. Thank you very much for your cooperation - we appreciate your assistance regarding this matter!