Since a week, some players have faced problems getting their gift pets.

It seems that sometimes, the data gets lost between the connection server and our game servers,resulting in losing the deserved pet.

We're currently trying to find a solution, and will do our best to fix it soon, and automatically give back any pet lost due to this.

There is no need to get in touch with the helpdesk for the moment. However, if after the automated give-back you still didn't receive your pet, then feel free to contact us at http://support.ankama-games.com , and we'll manage each case.