New players must choose which faction they will play before creating a character: Alliance of Light or Union of Fury. Since these factions are at war, an Alliance player cannot use the game's chat features with a Union player and vice-versa. Once a player has chosen a faction, they cannot create a character on the opposing faction until all of their existing characters have been deleted. The chosen faction determines a character's appearance, starting location, skills, and available races.

The Alliance currently consists of Humans and Elves.

The Union currently consists of Nordein (Death Eaters) and Vail.
All races of both factions can be either male or female. The same customization options are also available for each race, including hair, eyes, facial features, and height.