Currently, expansion packs are unavailable for purchase for PlayOnline IDs that have been transferred to Square Enix Accounts.

Investigation and recovery work is currently underway. We ask for your patience in this matter until the issue is resolved.

[Date & Time]
From Jul. 29, 2011 4:11

[Detail of Issue]
Unable to purchase PlayOnline ID options and expansion packs.

[Cause]
Under investigation

[Affected Service]
PlayOnline IDs and Square Enix Accounts